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TERMS AND CONDITIONS

ANDERSEN-ANDERSEN ApS.

Vester Voldgade 110
DK1552 Copenhagen
Denmark

CVR / VAT number: 33155751

PRIVACY POLICY

ANDERSEN-ANDERSEN never provides personal information to third parties.
All information entered on this site is encrypted and secure. We care for the security and privacy of all our customers.

ORDERING WITH ANDERSEN-ANDERSEN

Confirmation:

When your order has been received by our team, you will receive an e-mail confirmation. We reserve the right not to deliver in the event that stock levels were incorrect at the time of ordering. Should we be unable to deliver in accordance with the terms in the confirmation, we will contact you and provide the option to cancel the order or re-order at another time.
At ANDERSEN-ANDERSEN we aim to handle and ship any webshop order within two working days. By confirming your order, you are agreeing to these terms and conditions.

Age restrictions:

Parental or guardian consent is required for customers under the age of 18.
Name and contact information of the person giving consent must be provided at the checkout.

PAYMENT TYPES

Credit/Debit cards:

We accept the following payment methods: Visa, Visa Dankort, Visa Electron, MasterCard, Maestro, and JCB

When paying by card you will be required to provide the the card number, its validity date, and the CVC code. We use the security standard 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to your card. No information will be stored after the transaction has been completed.

Prices:

All prices do not include Danish VAT of 25%.
Prices do not include service, payment or delivery charges.
ANDERSEN-ANDERSEN retains the right to change prices at any time.

VAT exempt (customers outside of the EU):

The 25% VAT will be deduct from the display price at checkout.

Local taxes:

Local charges (customs duty, sales tax, etc.) can occur depending on your region and local customs legislation. These charges are at your own expense.

WARRANTIES AND RETURNS

Right of return:

Purchases can be returned for a refund within 20 days of purchase.
You will be refunded for the value of the item(s).
The item(s) must be returned unused.
Returns will only be accepted with a correctly filled returns form

Returns that do not comply with the above listed criteria will not be refunded.
Please note that you are responsible for your order until it reaches us. It is advised to send the package with a traceable service so it can be located.
The value of retuned item(s) will be refunded after receipt and successful inspection.

If you wish to exchange for another colour or size, please return the original item(s) and contact our webshop team at webshop@andersen-andersen.com

Warranty claims:

ANDERSEN-ANDERSEN provides a two (2) year warranty against material and manufacturing faults.
This warranty does not include wear and tear from regular use or accidents.
For warranty claims, please write to us with your order number, image of the fault, and a brief description of the claim.

SHIPPING

ANDERSEN-ANDERSEN ships all orders with DHL EXPRESS delivery.
All packages can be tracked and traced by the service provider.