FAQ
Q. Where are your products made?
A. All of our knitted products are Made in Italy by a family run knitters in the Northern Part of Italy.
Q. How often do you receive stock?
A. All products are made to order from our knitters in Italy, with deliveries being seasonal (twice a year). If you need something in a hurry, please email your request and we will do everything we can to meet your deadline.
Q. Do you have any minimums with your orders?
A. No.
Q. Do you offer any discount codes?
A. No. At ANDERSEN-ANDERSEN we believe that our products should never be discounted because our prices are fair. We make our knits in the highest quality possible. We also feel that our prices are a clear reflection of labour, suppliers and materials with a modest profit that allows us to carry on making products to last a lifetime.
Q. What is Signature Yarn?
A. Our signature yarn is made from worsted, extra spun 100% merino wool.
As part of our obligation to animal welfare, we use mulesing-free wool sourced from Uruguay and Patagonia. Our yarn is spun and dyed in Italy using the highest European standard of reactive and natural colouration methods.
Q. How are your products measured?
A. Unless specifically stated, all dimensions are outside dimensions.
Q. How do I wash my ANDERSEN-ANDERSEN product?
A. Before you wash your garment (wool in particular), consider airing it outside instead. A good airing on a hanger can refresh your sweater and neutralise odours.
Small stains can often be removed using a cloth and some cold water.
If a complete wash is the only solution, please note all garments can be machine washed using a low-agitation wool program (for wool garments), inside out at 30 degrees celsius. Please do not use warmer water as it can affect the texture and cause shrinkage. Use a suitable mild laundry detergent, and if washing wool, please use a wool specific soap.
To dry your garment, use a clean towel to gently ‘hug’ out excess water, then dry laying flat at room temperature.
Following these instructions can help maximise the life of your ANDERSEN-ANDERSEN garment for many years to come.
If you have any questions, please write to us at info@andersen-andersen.com
Q. Will your Indigo and Reactive dyes bleed?
A. Our Indigo is dyed by one of the best dye houses in Italy and has been certified with the best color fastness, this also applies to our re-active dyed colours. The colors should not bleed, though take care when washing.
Q. Are other colors available besides what’s listed?
A. No.
Q. Can I get swatches of your material?
A. Not for the moment but hopefully in the future.
Q. How do you calculate shipping?
A. Our website automatically calculates shipping at the checkout, taxes and duties too depending on your shipping address.
Q. Can I pick up my order at the store?
A. Sure, though please contact us first to confirm availability. Our regular shop hours are M-F / 10AM-17:30PM S / 11-14:00PM
Q. Does ANDERSEN-ANDERSEN ship internationally?
A. Yes, though depending on the item and shipping destination, shipping can vary. Let us know where you are - we might have a stockist in your area.
Q. Do you have any retail stores?
A. We have a flagship store in Copenhagen at Vester Voldgade 110, 1152 Copenhagen K, Denmark, but a small selection of our products can be purchased at retailers around the world.
Q. What if an item is missing from my order?
A. Send us an email telling us what is missing as soon as you get your order. One of our team members will ship the item to you as soon as possible.
Q. Can I return an item?
A. You can return any item(s) that you are unhappy with for an exchange or full refund. Please refer to our terms and conditions or email for more information.
Q. Do you do collaborations with other companies?
A. We collaborate with a few select companies from time to time. Please email if you would like more information.
Q. Do you offer a warranty on your products?
A. We offer a 2-year warranty on our products. If you get your product and you are unhappy with it, please send it back to us within the return window mentioned in our terms and conditions. If you get your product and there’s something wrong with it, we will take care of it. We strongly believe that a guarantee is better than a warranty.
