Frequently asked questions
Where are your sailor sweaters made?
All of our products, from sailor sweaters to beanies are knitted by a family-run knitting facility located in Northern Italy.
How often do you receive stock?
Our products are made to order from our knitters in Italy, with seasonal deliveries (twice a year). If you need something that isn't available online, please email your request and we'll do our best to meet your request.
Do you ship internationally?
Yes, though depending on the destination options may vary. If your country is not on the list at checkout, please let us know - we might have a stockist in your area.
How do you calculate shipping?
Our website automatically calculates the shipping fee at checkout based on your shipping address. Please note that duties and or taxes may be charged to you depending on your local tax authority.
Do you offer a warranty on your products?
We offer a 2-year warranty on all of our products based on our terms and conditions. We also offer a lifetime linking guarantee on all linked seams because we truly believe in the quality craftsmanship of our knitters and linkers.
Do you do collaborate with other companies?
We partner with a few select companies from time to time, mostly charitable organisations. Please email us if you would like more information.
Can I return an item?
You can return any item(s) for a full refund. Please refer to our terms and conditions or email us for more information.