FAQs

Q: Where are your sweaters made?

A: All of our products are knitted by a family-run knitting facility located in Northern Italy.

Q: How often do you receive stock?

A: Our products are made to order from our knitters in Italy, with seasonal deliveries (twice a year). If you need something that isn't available online, please email your request and we'll do our best to meet your request.

Q: What is Signature Yarn?

A: Our signature yarn is made from extra spun 100% merino wool. As part of our obligation to animal welfare, we use mulesing-free wool sourced from Uruguay and Patagonia. Our yarn is spun and dyed in Italy using the highest European standard of reactive and natural colouration methods. 

Q: How do I wash my Andersen-Andersen sweater?

A: Before you wash your garment (wool in particular), consider airing it outside instead. A good airing on a hanger can refresh your sweater and neutralise odours.

Small stains can often be removed using a cloth and some cold water.

If you decide to wash your garment in the machine, remember to turn it inside out first. Use a low-agitation wool program at maximum 30 degrees celsius – please do not use warmer water as it can affect the texture and cause shrinkage. If your garment is wool, be sure to use an appropriately mild detergent.

To dry your garment, use a clean towel to gently ‘hug’ out excess water, then dry laying flat at room temperature.

Following these instructions can help maximise the life of your sweater for many years to come.

Q: Will your Indigo and reactive dyes bleed?

A: Our Indigo is dyed by one of the best dye houses in Italy and has been certified with the highest level of colour fastness, which means they will not bleed. This also applies to our reactive dyed colours.

Q: Do you ship internationally?

A: Yes, though depending on the destination options may vary. If your country is not on the list at checkout, please let us know - we might have a stockist in your area. 

Q: How do you calculate shipping?

A: Our website automatically calculates the shipping fee, taxes, and duties at checkout based on your shipping address. 

Q: Can I pick up my order at the shop?

A: Yes, we encourage shop pickups if possible to reduce carbon emissions. Please select the option at checkout or contact us first to confirm availability. 

Our regular shop hours are:

Monday-Friday 10-17:30
Saturday 10-15:00

Q: Do you have any retail stores?

A: We have a flagship shop in Copenhagen located at:

Vester Voldgade 110 
1152 Copenhagen K

A great selection of our products can also be purchased at retailers in Denmark and around the world.

Q: Can I return an item?

A: You can return any item(s) for an exchange or full refund. Please refer to our terms and conditions or email us for more information.

Q: Do you offer a warranty on your products?

A: We offer a 2-year warranty on all of our products based on our terms and conditions. We also offer a lifetime linking guarantee on all linked seams because we truly believe in the quality craftsmanship of our knitters and linkers. 

Q: Do you do collaborate with other companies?

A: We partner with a few select companies from time to time, mostly charitable organisations. Please email us if you would like more information.  

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