Terms & Conditions

1. Order Confirmation

By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered between the customer and andersen-andersen.com. Once an order is completed on andersen-andersen.com the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order, we andersen-andersen.com reserves the right not to send the product to the customer, and thus cancel the order.

Online Dispute Resolution (ODR):
 Link: ec.europa.eu/odr

2. Age Restriction

Parental or guardian consent is required for customers under the age of 18. Name and contact information of the person giving consent must be provided at the checkout.

3. Payment Methods

andersen-andersen.com accepts Dankort, VISA/Dankort, VISA Electron, MasterCard, and Maestro. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to andersen-andersen.com, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorised sources from accessing customer information. andersen-andersen.com does not store customer credit card information after completing the transaction.

All prices include Danish VAT (25%). Prices are without shipping or other services that andersen-andersen.com may offer. andersen-andersen.com reserves the right to change prices at any time. On andersen-andersen.com prices are shown in Danish Kroner (DKK).
*Please note that local import charges (customs duty, sales tax) may occur depending on your region and country. These charges are at your own expense.

4. Local Levies/Taxes & Duties

Local charges (customs duty, sales tax, etc.) can occur depending on your region and local customs legislation. These charges are at your own expense.

5. VAT Exempt Purchases (Customers outside of the EU)

We offer tax-free purchases on orders from Non-EU countries. Prices do not include payment or delivery charges. VAT (25% of total price) will be removed automatically in the checkout process when the shipping country is selected.

6. Returns

Please visit our Return Policy page here

7. Warranty & Repairs

All products from andersen-andersen.com come with a 2-year manufacturing warranty. This warranty includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims or repair requests, please contact customer service at info@andersen-andersen.com

In determining a claimable defect in the item, the customer must notify Andersen-Andersen within a reasonable period of time from the date on which the defect was discovered. Anything within 2 months of purchase date is within a reasonable time. If the claim is justified, the customer will be refunded reasonable costs for shipping the item.

To initiate a repair for an item outside the manufacturing warranty, please contact info@andersen-andersen.com and customer service will provide you with options available from our in-house repair service. 

Please note, all items for repair should be washed and cleansed of stains and odour. Andersen-Andersen cannot accept repairs caused by pests of any sort. We reserve the right to automatically reject claims that do not meet the above requirements. 

Payment is accepted via andersen-andersen.com with order. 

8. Shipping

andersen-andersen.com sends packages with multiple couriers depending on delivery location. Delivery time for regular service in Europe is 1-4 business days and regular service outside Europe is 2-5 days. andersen-andersen.com accepts no responsibility for delays in customs processes outside the EU. 

Shipping costs vary depending on the country. Prices are calculated on andersen-andersen.com after the delivery address is entered, then added to the order at checkout.

9. Privacy

andersen-andersen.com treats customer information with the utmost respect and integrity. Information is never disclosed to third parties. Read our cookie policy.

10. Company Information

andersen-andersen.com is the official online shop for Andersen-Andersen ApS. Andersen-Andersen ApS is governed by Danish law and registered in Denmark at:

Andersen-Andersen ApS
Gammeltorv 6, 5. sal
1457 København K

CVR / VAT number: 33155751

Telephone: +45 32 14 22 22

Email: info@andersen-andersen.com

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Total incl. VAT