Terms & Conditions

1. Order Confirmation

By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered between the customer and andersen-andersen.com. Once an order is completed on andersen-andersen.com the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order, we andersen-andersen.com reserves the right NOT to send the product to the customer, and thus cancel the order.

Online Dispute Resolution (ODR):
 Link: ec.europa.eu/odr

2. Age Restriction

Parental or guardian consent is required for customers under the age of 18. Name and contact information of the person giving consent must be provided at the checkout.

3. Payment Methods

andersen-andersen.com accepts Dankort, VISA/Dankort, VISA Electron, MasterCard, and Maestro. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to andersen-andersen.com, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorised sources from accessing customer information. andersen-andersen.com does not store customer credit card information after completing the transaction.

All prices include Danish VAT (25%). Prices are without shipping or other services that andersen-andersen.com may offer. andersen-andersen.com reserves the right to change prices at any time. On andersen-andersen.com prices are shown in Danish Kroner (DKK).
*Please note that local import charges (customs duty, sales tax) may occur depending on your region and country. These charges are at your own expense.

4. Local Levies/Taxes & Duties

Local charges (customs duty, sales tax, etc.) can occur depending on your region and local customs legislation. These charges are at your own expense.

5. VAT Exempt Purchases (Customers outside of the EU)

We offer tax-free purchases on orders from Non-EU countries. Prices do not include payment or delivery charges. VAT (25% of total price) will be removed automatically in the checkout process when the shipping country is selected.

*U.S. tax and duty

andersen-andersen.com can send for 800 USD free of taxes and duty per shipment due to the increase in U.S. de minimis.

6. Returns

The customer may cancel her/his purchase by giving unambiguous notice within 30 calendar days from the date of receiving the item. The cancellation deadline is met if the customer sends the notice before the expiry of the deadline. The item must be shipped without undue delay and no later than 30 days from the date of dispatch.

Please be cautious when trying on the garment and avoid contact with fragrances of any kind including perfumes, essential oils, deodorants, etc. 

The item must be returned in its original condition, preferably in the original packaging.

Please include a completed return form with the shipment.
Standard return form (download here)

Return labels are not provided, any return costs incurred are the responsibility of the customer. 

Returned items must be sent directly to the following address (no alternative pickup addresses or post boxes are accepted):

Vester Voldgade 110
1552 Copenhagen 

We suggest using a shipping method with tracking services to avoid lost items. 

Andersen-Andersen has the right to reject returns that do not meet the above requirements Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by andersen-andersen.com.

By using the right of withdrawal, reasonable costs will also be refunded. The total amount is refunded without undue delay and no later than 14 days from receipt of notice of withdrawal. However, andersen-andersen.com may withhold the refund until the item has been received or until the customer has submitted documentation for returning the item, whichever is the earliest. 

If the customer wishes to exchange an item, this can be done by placing a new order and returning the unwanted item. Once Andersen-Andersen receives the returned product, the items(s) are refunded.

In case the customer does not agree with Andersen-Andersen’s handling of the cancellation right, and the customer is unable to find an amicable solution with andersen-andersen.com, the customer may complain with the Centre for Complaints Solution if the conditions for this are met (see www.forbrug.dk)

7. Warranty & Repairs

All products from andersen-andersen.com come with a 2-year manufacturing warranty. This warranty includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims please contact customer service at info@andersen-andersen.com

Please note, all items for repair should be washed and cleansed of stains and odour. Any garment returned with stains and odours will automatically be rejected and returned to the customer.

The deadline expires on the day of receipt of the goods. In determining a claimable defect in the goods, the customer must notify it within a reasonable period of time from the date on which the defect was detected or should be discovered. Anything within 2 months of this day will always be within a reasonable time.
If the claim is justified, the customer will be refunded reasonable costs for shipping the item.

In case the customer does not agree with andersen-andersen.com’s handling of the cancellation right, and the customer is unable to find an amicable solution with andersen-andersen.com, the customer may complain with the Centre for Complaints Solution if the conditions for this are met (see www.forbrug.dk)

8. Shipping

andersen-andersen.com sends packages with DHL Express. Exceptions cannot be made. All shipments are insured and Track & Trace information is e-mailed to the customer upon dispatch from andersen-andersen.com.
Shipping times for regular service in Europe are 1-4 business days and as a regular service outside Europe 2-5 days. andersen-andersen.com accepts no responsibility for delays in customs processes outside the EU. Shipping times should only be used as a guide.

Shipping costs vary from country to country. The prices are shown on andersen-andersen.com and are added to the order when a customer places an order. Customer Service is at the customer’s disposal to answer any questions regarding shipping costs on info@andersen-andersen.com and +45 32 14 22 22.
andersen-andersen.com reserves the right to request additional shipping costs from the customer on orders for multiple items.

9. Privacy

andersen-andersen.com treats customer information with the utmost respect and integrity. No information will be disclosed to third parties. Read our cookie policy.

10. Company Information

andersen-andersen.com is the official online shop for Andersen-Andersen ApS. Andersen-Andersen ApS is governed by Danish law and registered in Denmark at:

Andersen-Andersen ApS
Gammeltorv 6, 5. sal
1457 København K

CVR / VAT number: 33155751

Telephone: +45 32 14 22 22

Email: info@andersen-andersen.com

Click anywhere to enter

Total incl. VAT