Terms & Conditions
1. Order Confirmation
By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered between the customer and andersen-andersen.com. Once an order is completed on andersen-andersen.com the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order, we andersen-andersen.com reserves the right NOT to send the product to the customer, and thus cancel the order.
Online Dispute Resolution (ODR): Link: ec.europa.eu/odr
2. Age Restriction
Parental or guardian consent is required for customers under the age of 18. Name and contact information of the person giving consent must be provided at the checkout.
3. Payment Methods
andersen-andersen.com accepts Dankort, VISA/Dankort, VISA Electron, MasterCard, and Maestro. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to andersen-andersen.com, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorised sources from accessing customer information. andersen-andersen.com does not store customer credit card information after completing the transaction.
All prices include Danish VAT (25%). Prices are without shipping or other services that andersen-andersen.com may offer. andersen-andersen.com reserves the right to change prices at any time. On andersen-andersen.com prices are shown in Danish Kroner (DKK).
*Please note that local import charges (customs duty, sales tax) may occur depending on your region and country. These charges are at your own expense.
4. Local Levies/Taxes & Duties
Local charges (customs duty, sales tax, etc.) can occur depending on your region and local customs legislation. These charges are at your own expense.
5. VAT Exempt Purchases (Customers outside of the EU)
We offer tax-free purchases on orders from Non-EU countries. Prices do not include payment or delivery charges. VAT (25% of total price) will be removed automatically in the checkout process when the shipping country is selected.
*U.S. tax and duty
andersen-andersen.com can send for 800 USD free of taxes and duty per shipment due to the increase in U.S. de minimis.
Please visit our Return Policy page here
7. Warranty & Repairs
All products from andersen-andersen.com come with a 2-year manufacturing warranty. This warranty includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims or repair requests, please contact customer service at firstname.lastname@example.org
In determining a claimable defect in the item, the customer must notify Andersen-Andersen within a reasonable period of time from the date on which the defect was discovered. Anything within 2 months of purchase date is within a reasonable time. If the claim is justified, the customer will be refunded reasonable costs for shipping the item.
To initiate a repair for an item outside the manufacturing warranty, please contact email@example.com and customer service will provide you with options available from our in-house repair service.
Please note, all items for repair should be washed and cleansed of stains and odour. Andersen-Andersen cannot accept repairs caused by pests of any sort. We reserve the right to automatically reject claims that do not meet the above requirements.
Payment is accepted via andersen-andersen.com with order.
andersen-andersen.com sends packages with DHL Express. Exceptions cannot be made. All shipments are insured and Track & Trace information is e-mailed to the customer upon dispatch from andersen-andersen.com.
Shipping times for regular service in Europe are 1-4 business days and as a regular service outside Europe 2-5 days. andersen-andersen.com accepts no responsibility for delays in customs processes outside the EU. Shipping times should only be used as a guide.
Shipping costs vary from country to country. The prices are shown on andersen-andersen.com and are added to the order when a customer places an order. Customer Service is at the customer’s disposal to answer any questions regarding shipping costs on firstname.lastname@example.org and +45 32 14 22 22.
andersen-andersen.com reserves the right to request additional shipping costs from the customer on orders for multiple items.
10. Company Information
andersen-andersen.com is the official online shop for Andersen-Andersen ApS. Andersen-Andersen ApS is governed by Danish law and registered in Denmark at:
Gammeltorv 6, 5. sal
1457 København K
CVR / VAT number: 33155751
Telephone: +45 32 14 22 22