Return Policy

Returns


You have the right to cancel your purchase by giving unambiguous notice within 30 (thirty) days from the date you receive your goods.

Please be cautious when trying on garments and avoid contact with fragrances, including perfumes, essential oils, deodorants, etc. The period means you have 30 days after receiving the goods to inform us that you want to cancel the purchase. You can send an e-mail to webshop@andersen-andersen.com or make use of the standard cancellation form, which you will find at the end of the terms of business.

You cannot cancel the purchase by refusing to receive the goods unless you inform us before.


Return
When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us. You yourself must pay for returning the package, and you will be liable if it is damaged during transport.

Return Labels

Return labels are not automatically provided, however you can contact us to create one. A return label will cost between 40 DKK and 200 DKK. This cost will be deducted from your return amount. If you use our return label, you are still responsible for the package until we receive it.

Requirements for your return

Customers outside the EU:
Please get in touch with webshop@andersen-andersen.com before making a return. We will guide you appropriately to avoid additional charges. You have 14 days to return the goods after informing us that you are cancelling your purchase.

Any return costs incurred are your responsibility, and you will be liable if it is damaged during transport.
Returned items must be sent directly to the following address (no alternative pickup addresses or post boxes are accepted):

Andersen-Andersen Flagship Store
Vester Voldgade 110 th
DK-1552 Copenhagen V
Denmark

We suggest using a shipping method with tracking services to avoid lost items. The responsibility of the package is yours until it has been safely delivered to Andersen-Andersen.  
If you wish to exchange a garment for another size, colour or style, this can be done by placing a new order and returning the unwanted item.
 
Exchanges in Andersen-Andersen Flagship Store

In our Flagship store, you can exchange items bought on andersen-andersen.com. You may exchange for a different item, select a gift certificate, or receive a refund. If you wish to return an item bought online in our Flagship store, the original payment card used for the purchase will be credited within 14 days. Please have your receipt or order number available. If the item is a gift, you must ask the person who gave it for the receipt.
Please note that you must retain the receipt of the returned item until it is received and refunded by andersen-andersen.com.
 

The state of the article when you return

If you cancel your purchase between day 1 and 14: If the article's value is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the article's saleable value; in some instances, this may mean that only the freight charges can be refunded.
We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the article's value.

If you cancel your purchase between day 15 and 30: The article must be returned in unused condition with all tags and in original packaging.

Refund of the purchase sum

If you cancel a purchase, you will get your money back. If the article's value is reduced, we will deduct the amount you are liable for.
We will refund all payments received from you, including the original delivery cost if you have paid for it. However, this does not apply to extra delivery costs if you have chosen a form other than the cheapest standard form of delivery we offer.
You will receive your refund within 14 days from the day when we receive your notification that you want to cancel the agreement.
We will return the money by the same means of payment which you used for the purchase unless otherwise agreed. We may hold the refund until we have received the article unless you send documentation that you have returned it.



Standard cancellation form

This form should only be filled out and returned when you wish to exercise your right to cancellation:

Andersen-Andersen Flagship Store
Gammeltorv 6, 1st floor
DK-1457 Copenhagen K
Denmark
webshop@andersen-andersen.com
 
I wish to make use of the right to cancel a purchase agreement concerning the following goods/services:
_____________________________________________________________________________
 
Ordered date: _______________________________     


Received date: ______________________________
 
Consumer’s name: ______________________________________________________________
 
Consumer’s address: ____________________________________________________________
                                   ____________________________________________________________
 
Consumer’s signature: ___________________________________________________________ 


Date: _________________