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ANDERSEN-ANDERSEN garments are made to last. We use only high quality, natural fibres in our production in order to utilise their beneficial properties. Both wool and cotton have inherent temperature regulating characteristics that help keep the body temperature moderate in varied weather conditions.

Please take a moment to go through these simple care instructions to enjoy the most from your garment.

Before you wash your garment (wool in particular), consider airing it outside instead. A good airing on a hanger can refresh your sweater and neutralise odours.

If a complete wash is the only solution, please note all garments can be machine washed using a low-agitation wool program (for wool garments), inside out at 30 degrees celsius. Please do not use warmer water as it can affect the texture and cause shrinkage. Use a suitable mild laundry detergent, and if washing wool, please use a wool specific soap.

Please note that our delivery time starts from when your order is accepted and includes a 24 hour timeframe where we process and dispatch. Please note this can take longer during holiday seasons.

Denmark 1-2 working days
Europe 3-5 working days
Other Countries 8-10 working days

Important information

For all non-eu customers, taxes and duties will not be applied to your order summary and therefore all customers are responsible for any local charges incurred.

Return policy

Please read our full return policy on our Terms & Conditions page.

Return labels are not automatically provided, however you can request one by contacting us. Any return costs incurred are the responsibility of the customer.

Returned items must be sent directly to the following address (no alternative pickup addresses or post boxes are accepted):

Andersen-Andersen
Gammeltorv 6, 1st floor
1457 Copenhagen
Denmark
+45 22282792

Our sweaters are knitted to last a lifetime.
But some people pack a lot of life into a short time. When accidents happen, you have some options:

1. You can contact or visit our flagship store to initiate a repair or mending (EU customers only).

2. You can purchase a repair kit from the webshop to mend at home.